FACILITIES

Each stand at the DW Stadium has two designated disabled platforms in prime positions, with catering and toilet facilities available along with a lift to each concourse and direct access to the platforms. These platforms are designated for wheelchair users, with carers seats allocated alongside the platforms.

Additional facilities for wheelchair users and supporters with other disabilities are available in front of the West Stand.

PRICES

Following the full application of the Disability Discrimination Act and Equality Act, legally the club must now charge all disabled fans the regular age-related price and are no longer permitted to charge a concessionary rate for everyone.

Disabled supporters are required to complete one of our new registration forms which are available from the ticket office or by contacting our Disabled Liaison Officer on 08716 633 552 or email n.sherratt@dwstadium.com

VISUALLY IMPAIRED

Match commentary facilities are available for visually impaired supporters in the West Stand. Headsets are available on payment of a refundable deposit of £15. It is advisable to reserve these at least 48 hours prior to a match as quantities are limited.

DISABILITY CO-ORDINATOR

Our designated Disability Coordinator in the Ticket Office is Mrs Norma Sherratt. If you have any queries, please do not hesitate to contact Norma on 0871 66-33-552 or email n.sherratt@dwstadium.com

DISABLED PARKING

For more information on parking for fans with a disability please contact the Disability Coordinator.

SPECIAL REQUESTS

If you have any special requests, or questions, please contact the DW Stadium Ticket Office on 0871 66 33 552, or [click here] to send an e-mail.

FREQUENTLY ASKED QUESTIONS

Q. Why have you changed your policies?

A. As Disability Living Allowance (DLA) is being replaced by Personal Independent Payment (PIP), we feel it would be less intrusive and a much fairer way of determining what level of assistance you need within the DW Stadium on matchday.

Q. Why did the prices change?

A. To avoid discrimination and to bring the Club in line with the Equality Act (2010), the same concessions will apply to all supporters, regardless of disability. A supporter will only qualify for a concession priced ticket should they fall into the relevant concession category e.g. Over 60, Under 16.

Q. What if I am charged for the medical part of the form being completed?

A. Should a health care professional or social worker charge a fee to complete the medical part of the form, the cost of this would be deducted from the price of your season ticket, on production of a validated receipt.

Q. What is an ‘assistant’?

A. An assistant is a person who is there to assist you with any difficulties that may arise within the DW Stadium, which a matchday steward would be unable to help you with.

Q. Can I apply for an assistant ticket?

A. You can apply for an assistant ticket if the help you need inside the DW Stadium, is more than a current matchday steward can provide.

Please note that under Stadium regulations children under the age of 11 must be accompanied by a full paying adult so a p/a will not be issued to anyone under this age.

Q. I don’t need help inside the ground, but I do need help to get to and from the DW Stadium. Do I qualify for an assistant ticket?

A. Assistant tickets only cover the help needed within the DW Stadium on a matchday, so unfortunately in this instance, an assistant ticket would not be provided.

Q. If I qualify for an assistant ticket, could my assistant use the ticket if I am unable to attend a fixture?

A. No they cannot. An assistant ticket is only validated when you attend a fixture. If the assistant wished to attend without you, then they would need to purchase a ticket from the DW Stadium Ticket Office before entering the ground.

Never Watch Alone

The Never Watch Alone Initiative (NWAI) was launched in January 2009. This unique initiative was launched in partnership with the National Association of Disabled Supporters and Wigan Learning Disability Partnership Board and enables supports with a learning disability to attend matches alongside their fellow supporters.

Through a network of buddies, the Never Watch Alone Initiative enables those supporters with a learning disability to go to games, not with a professional carer, but a friend, a like-minded fan who shares their passion as well as the camaraderie and socialising before and after the game.

Fans of the Warriors are welcome to sign up as buddies to the Never Watch Alone Initiative. Buddies don’t need experience; ongoing guidance, support and responsibility will be handled by the professionals overseeing the Initiative. Being a least 18 years old and having a genuine passion for their sport is all that’s required.

The ultimate aim is to enable people with learning disabilities to lead full, purposeful lives in their communities and to develop a range of friendships, activities and relationships.

Anyone who is interested in becoming a buddy and would like a registration form, or to find out more about the Never Watch Alone Initiative, contact Michelle Ryan, the Never Watch Alone Initiative co-ordinators on (01942) 513053, by CLICKING HERE

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