Big image at the top of the page

TV Help.

Border Divide

Wigan TV plays back video on demand and live streams in multiple bitrates and via an adaptive stream which means the website automatically detects bandwidth available and chooses the best quality to display an uninterrupted stream.

If your bandwidth fluctuates then Wigan TV must readjust to suit – this can cause what is commonly known as buffering. It is not possible to manually select what bitrate you view content on Wigan TV.

Browsers and Software Updates

Wigan TV is tested and works on all common browsers and mobile devices – Internet Explorer, Forefox, Chrome, Safari and many others. It is important to ensure that you are running the latest version of the browser.

Occasionally browsers are upgraded and changes are needed to Wigan TV to continue this universal compatibility (for example when Apple release a new operating system for mobile iPhones and iPads or a new version of Windows is released). These changes are made as quickly and effectively as possible to ensure a continued service.

Occasionally your browser’s cache can cause Wigan TV and many other popular websites to malfunction. This is normally solved by clearing your browser’s cache. You can find instructions on how to do this here:-

Please note that having several browser windows open for varying tasks consumes extra bandwidth and can hamper Wigan TV’s ability to stream video to your computer. Closing multiple browser windows and tabs will help.

Install and Update Adobe Flash

Go here and follow the steps outlined on that page to make sure that you have an up to date version of Adobe Flash Player installed. Do this on the same computer and browser that you are trying to watch Wigan TV on.

Check Internet Connection and Bandwidth

You can only watch a live stream and uninterrupted video on demand if you have a consistent internet connection. Shared wi-fi networks, like what you might find at a coffee shop or hotel are often too unreliable to view a live stream without interruption. We recommend viewing on the best possible connection you can find.

You can run a speedtest HERE to determine your download speed. It can be helpful to run the test several times to see if you are getting consistent download speeds.

When possible, plugging in via an ethernet cable can help you avoid the possibility of an inconsistent wireless connection.

Check Computer Resources

A possible cause of choppiness or pausing playback is insufficient CPU resources on the viewer side. Older computer’s graphics cards may have a difficult time encoding and decoding live and recorded video.

We recommend shutting down all other applications and browser tabs / windows while viewing if you are experiencing playback problems.

Watching content on Wigan TV can be fairly CPU intensive, especially the HD content. It is best to have a dual core system that is less than two years old that has a discrete (non-integrated) graphics card. Intel Core i3, i5 or i7 CPUs or the AMD equivalent are preferred.

Netbooks or low power systems should be avoided. You can check the CPU load in the Task Manager (Windows) or Activity Monitor (Mac OS).

Disable or Enable Hardware Acceleration

Hardware acceleration means that your computer’s graphics card is used to render the stream on your screen rather than decoding and rendering in software. The advantage is typically smoother playback, less battery drain and less overheating. In some cases, hardware acceleration does not function properly and the stream will go black or you will see a “stuttering” or “skipping” effect where everything is jittering. If you see this symptom or are seeing low frame rate playback, try enabling or disabling hardware acceleration using these steps:

  • Right click on the player
  • Choose settings
  • Click on the far left tab that looks like a screen
  • Check or uncheck the box that says “Enable Hardware Acceleration”
  • Click close
  • Refresh the page

Check that Wigan TV content is not blocked by an ad-blocker, firewall, or being filtered on your local network.

Particularly if you are watching at a school or in a corporate environment, it is possible that a firewall or content filter is blocking Wigan TV content. If you see a black screen instead of the live video stream, this is one of the possible causes. If you have any ad-blockers installed, disable those in your browser.

Switch it off and switch in on again.

The phrase has become the joke of the IT world but in so many instances, it really does help. Turning off your computer or mobile device restores everything to its start up conditions which may have been modified since last start up. It could be worth a try.