Please be aware that the physical DW Stadium contact points listed below are currently out of service. We shall advise on new contact points as soon as possible ahead of the first home game of the 2021 season. Thank you for your understanding.
Each stand at the DW Stadium has two designated disabled platforms in prime positions, with catering and toilet facilities available along with a lift to each concourse and direct access to the platforms. These platforms are designated for wheelchair users, with carers’ seats allocated alongside the platforms.
Additional facilities for wheelchair users and supporters with other disabilities are available in front of the West Stand.
Following the full application of the Disability Discrimination Act and Equality Act, legally the Club must now charge all disabled fans the regular age-related price and are no longer permitted to charge a concessionary rate for everyone.
Disabled supporters are required to complete one of our new registration forms which are available by contacting our Disabled Liaison Officer Louise Peet on 01942 762875 or email [email protected]
Match commentary facilities are available for visually impaired supporters in the West Stand. Headsets are available on payment of a refundable deposit of £15. It is advisable to reserve these at least 48 hours prior to a match as quantities are limited.
Our designated Disability Coordinator in the Ticket Office is Louise Peet. If you have any queries, please do not hesitate to contact Louise Peet on 01942 762 875 or email [email protected]
For more information on parking for fans with a disability please contact the Disability Coordinator.
If you have any special requests, or questions, please contact us on 01942 762 875 or CLICK HERE to send an email.
FREQUENTLY ASKED QUESTIONS
Q. Why have you changed your policies?
A. As Disability Living Allowance (DLA) is being replaced by Personal Independent Payment (PIP), we feel it would be less intrusive and a much fairer way of determining what level of assistance you need within the DW Stadium on matchday.
Q. Why did the prices change?
A. To avoid discrimination and to bring the Club in line with the Equality Act (2010), the same concessions will apply to all supporters, regardless of disability. A supporter will only qualify for a concession priced ticket should they fall into the relevant concession category e.g. Over 60, Under 16.
Q. What if I am charged for the medical part of the form being completed?
A. Should a health care professional or social worker charge a fee to complete the medical part of the form, the cost of this would be deducted from the price of your season ticket, on production of a validated receipt.
Q. What is an ‘assistant’?
A. An assistant is a person who is there to assist you with any difficulties that may arise within the DW Stadium, which a matchday steward would be unable to help you with.
Q. Can I apply for an assistant ticket?
A. You can apply for an assistant ticket if the help you need inside the DW Stadium, is more than a current matchday steward can provide.
Please note that under Stadium regulations children under the age of 11 must be accompanied by a full paying adult so a p/a will not be issued to anyone under this age.
Q. I don’t need help inside the ground, but I do need help to get to and from the DW Stadium. Do I qualify for an assistant ticket?
A. Assistant tickets only cover the help needed within the DW Stadium on a matchday, so unfortunately in this instance, an assistant ticket would not be provided.
Q. If I qualify for an assistant ticket, could my assistant use the ticket if I am unable to attend a fixture?
A. No they cannot. An assistant ticket is only validated when you attend a fixture. If the assistant wished to attend without you, then they would need to purchase a ticket before entering the ground.